Georgina Girls Hockey Association - Complaint Procedure and Form
Please read all of the information below then click the link at the bottom of the page to access the form. Feel free to use this form to inform the GGHA of any situation you feel needs to be reported. This includes, but not limited to, participant misconduct, inappropriate behaviour, issues with dressing room policy, bullying, hazing, abuse or any other concern you may have.
Here is some additional information about how the GGHA deals with complaints and how we can work together to ensure that each participant finds success at the rinks.
The GGHA values the relationship that we have with players, parents, families, and our facility. We believe that we must work together to support each other, to ensure everyone has the right to play, watch, and coach in a safe, positive and inclusive environment.
We use a progressive discipline approach when inappropriate behaviour occurs on and off the ice. This means the GGHA will consider a range of interventions, supports and consequences to determine the most appropriate response to each situation to help our participants learn from their choices and are in alignment with the GGHA and OWHA Policies.
Complaints will be submitted directly to a nominated GGHA Discipline Chairperson. Every complaint will be reviewed and the chairperson will evaluate the next course of action. A discipline hearing may be convened at the discretion of the chairperson.
The GGHA will strive to maintain the confidentiality of the party submitting the complaint and the information therein. However, by submitting this form, you agree that the GGHA may share any or all of this information, if required, to adequately investigate the claims in the report.
COMPLAINT FORM - The GGHA is in the process of creating a form. In the meantime, please direct any concerns/complaints to VP Operations